Dearest Time-Traveling Fashion Enthusiast,
Welcome to our curated collection of frequently asked questions, designed to transport you seamlessly through our vintage shopping experience. Below you’ll find answers to all your period-perfect queries, from delivery details to our carefully preserved garments.
About Our Timeless Treasures
Q: What makes Retro Pulse Shop different from other vintage clothing stores?
A: We specialize in authentic 1920s and 1950s fashion, treating each garment with museum-level care before it begins its journey to you. Our packages include delightful historical touches like reproduction stationery and era-specific care guides – because we believe vintage should be worn, not just displayed.
Q: Do you carry plus sizes in your vintage collections?
A: While authentic vintage sizing differs from modern standards, we carefully measure each garment and provide detailed size charts. Many of our 1950s pieces (particularly dresses) offer more generous cuts, while our 1920s flapper styles tend to be more straight-cut. Look for “2PCS” sets which often provide more flexibility.
Q: How do you source your vintage items?
A: Our team of vintage hunters scours estate sales, private collections, and specialty suppliers worldwide. Each piece is authenticated, professionally cleaned (when appropriate for the fabric), and prepared for its new life in your wardrobe.
Remember: True vintage sizing differs significantly from modern clothing. A 1950s size 12 might correspond to today’s size 6-8. Always consult our detailed measurements!
Time-Traveling Delivery Questions
Q: How long until my vintage treasure arrives?
A: Your order begins its journey within 1-2 business days from our historic 8th Street location. Choose between:
– Standard Time Portal (10-15 days): $12.95 via DHL/FedEx
– Classic Postal Journey (15-25 days): Free for orders over $50 via EMS
– Standard Time Portal (10-15 days): $12.95 via DHL/FedEx
– Classic Postal Journey (15-25 days): Free for orders over $50 via EMS
Q: Why don’t you ship to some Asian and remote areas?
A: Some locations present challenges with customs clearance for vintage textiles. We’re constantly working to expand our delivery routes – please check back periodically or email us at [email protected] to inquire about specific destinations.
Q: Can I track my vintage package?
A: Absolutely! You’ll receive tracking information once your time capsule leaves our hands. Follow its journey through our website’s order portal.
Payment & Account Inquiries
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all the modern conveniences to acquire your vintage treasures.
Q: Is my payment information secure?
A: We protect your data with the same care we give our 1920s beaded dresses – using industry-standard encryption. We never store full payment details on our servers.
Q: Can I create a wishlist of vintage items?
A: Indeed! Simply create an account to save your favorite pieces across decades. Perfect for planning your next Gatsby gala or sock hop outfit.
Returns & The Time-Traveler’s Guarantee
Q: What if my vintage item doesn’t fit or meet expectations?
A: Our Time-Traveler’s Guarantee gives you 15 days from delivery to initiate a return. Items must be in original condition with all tags and packaging. Unfortunately, we cannot accept returns on swimwear or accessories for hygiene reasons.
Q: How do I care for my vintage garment?
A: Each package includes an era-appropriate care guide. As a general rule:
– 1920s pieces: Often delicate beads and silks – dry clean recommended
– 1950s garments: Many can be hand-washed in cool water
Always store away from direct sunlight and consider archival tissue for particularly fragile items.
– 1920s pieces: Often delicate beads and silks – dry clean recommended
– 1950s garments: Many can be hand-washed in cool water
Always store away from direct sunlight and consider archival tissue for particularly fragile items.
Q: Do you offer exchanges?
A: Due to the unique nature of vintage items, we can’t guarantee exchanges for the same piece. We recommend returning the original item (if eligible) and placing a new order for your desired replacement.
Pro Tip: Vintage fabrics often benefit from a 24-hour “rest” after shipping before wearing – this allows any wrinkles from travel to relax naturally.
Still Have Questions?
Our customer service team (fluent in both modern English and vintage charm) is always happy to help at [email protected]. We typically respond within 24 hours – slightly faster than 1920s telegram service!
With timeless regards,
The Retro Pulse Team
P.S. Remember our motto: “The past shouldn’t be preserved in glass cases, but worn with joy!”