Dearest Time-Traveling Shopper,
At Retro Pulse Shop, we want you to be as delighted with your vintage treasures as you would be discovering an authentic flapper dress in a 1920s attic or a pristine poodle skirt from the 1950s. Should any item not meet your era-perfect expectations, our returns policy is designed with the same care we give to curating our collections.
Our Return Philosophy
We accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. Like proper vintage preservation, we ask that items be returned in their original condition – no alterations, no damage, and with all original packaging.
Non-Returnable Items
To maintain the integrity of our vintage collection, the following items cannot be returned:
- 1920s Accessories (due to delicate beadwork and materials)
- 1950s Swimsuit (for hygiene reasons)
- 2PCS sets if either piece shows signs of wear
- Any item marked as “Final Sale”
The Return Process – Step by Step
- Initiate Your Return Request
Email our speakeasy-style customer service at [email protected] within 15 days of receiving your order. Use our template below for swift processing. - Await Approval
Our vintage quality control team will respond within 2 business days with return authorization and instructions. - Package Your Items
Return items in their original packaging with all tags attached. For 1950s dresses and coats, we recommend using the original garment bag. - Ship Your Return
Send your package to:
Retro Pulse Shop Returns
1711 8th Street Northwest
Washington, US 20001We recommend using a trackable shipping method. Original shipping fees are non-refundable.
Refund Timeline
Once we receive and inspect your return (typically within 3-5 business days):
- Credit Card/PayPal Payments: Refunds processed within 5 business days, appearing on your statement in 1-2 billing cycles
- Store Credit: Issued immediately if preferred – perfect for your next vintage find!
Original shipping fees are non-refundable, except in cases of our error.
Exchange Policy
Prefer a different size or era? We happily exchange:
- 1920s Dress for another size (subject to availability)
- 1950s Romper for a different color
- Any bottoms for alternate sizing
Email us at [email protected] with your exchange request. You’ll be responsible for return shipping and any price differences.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Retro Pulse Team,
I would like to return the following item(s) from my order #[Your Order Number]:
- Item Name: [e.g., “1950s Floral Dress”]
- Size: [if applicable]
- Reason for Return: [Please specify]
I understand I am responsible for return shipping costs unless the item arrived damaged or incorrect.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
Damaged or Incorrect Items
Should your vintage treasure arrive damaged or incorrect (heaven forbid!), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement – with our sincerest apologies for the inconvenience.
With timeless appreciation for your patronage,
The Retro Pulse Team