Dearest Vintage Enthusiast,
At Retro Pulse Shop, we transport you through time with our carefully curated 1920s and 1950s collections. Whether you’re stepping out in flapper elegance or twirling in a poodle skirt, we ensure your journey is as smooth as a vinyl record. Below you’ll find all the details about our shipping and returns process, designed with the same attention to detail we give to our vintage treasures.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) via these methods:
- Standard Shipping: $12.95 via DHL or FedEx
– Order processing: 1-2 business days
– Delivery time: 10-15 days after dispatch - Free Shipping: On orders over $50 via EMS
– Order processing: 1-2 business days
– Delivery time: 15-25 days after dispatch
Please note that delivery times may vary depending on customs processing in your country. We recommend ordering well in advance for special occasions.
Our Return Philosophy
We accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. Like proper vintage preservation, we ask that items be returned in their original condition – no alterations, no damage, and with all original packaging.
Non-Returnable Items
To maintain the integrity of our vintage collection, these items cannot be returned:
- 1920s Accessories (due to delicate beadwork and materials)
- 1950s Swimsuit (for hygiene reasons)
- 2PCS sets if either piece shows signs of wear
- Any item marked as “Final Sale”
The Return Process – Step by Step
- Initiate Your Return Request
Email our speakeasy-style customer service at [email protected] within 15 days of receiving your order. Use our template below for swift processing. - Await Approval
Our vintage quality control team will respond within 2 business days with return authorization and instructions. - Package Your Items
Return items in their original packaging with all tags attached. For 1950s dresses and coats, we recommend using the original garment bag. - Ship Your Return
Send your package to:
Retro Pulse Shop Returns
1711 8th Street Northwest
Washington, US 20001 We recommend using a trackable shipping method. Original shipping fees are non-refundable.
Refund Timeline
Once we receive and inspect your return (typically within 3-5 business days):
- Credit Card/PayPal Payments: Refunds processed within 5 business days, appearing on your statement in 1-2 billing cycles
- Store Credit: Issued immediately if preferred – perfect for your next vintage find!
Original shipping fees are non-refundable, except in cases of our error.
Exchange Policy
Prefer a different size or era? We happily exchange:
- 1920s Dress for another size (subject to availability)
- 1950s Romper for a different color
- Any bottoms for alternate sizing
Email us at [email protected] with your exchange request. You’ll be responsible for return shipping and any price differences.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Retro Pulse Team,
I would like to return the following item(s) from my order #[Your Order Number]:
Item Name: [e.g., “1950s Floral Dress”] Size: [if applicable] Reason for Return: [Please specify]
I understand I am responsible for return shipping costs unless the item arrived damaged or incorrect. Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
Damaged or Incorrect Items
Should your vintage treasure arrive damaged or incorrect (heaven forbid!), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement – with our sincerest apologies for the inconvenience.
With timeless appreciation for your patronage,
The Retro Pulse Team